Terms and Conditions
Participation in
The Wellness Report Powered by Manulife Vitality
is subject to these terms and conditions, as may be amended from time
to time. A copy of the most recent terms and conditions and the most
up-to-date information relating to The Wellness Report can be obtained
by visiting
https://na1.voxco.com/Media/204/The_Wellness_Report_Terms_and_Conditions.html
- What is The Wellness Report Powered by Manulife Vitality?
The
The Wellness Report Powered by Manulife Vitality
("The Wellness Report") is a collaboration between The
Manufacturers Life Insurance Company
(Manulife), The Vitality Group, Inc. (TVG) and RAND Europe Community Interest
Company (RAND) (hereinafter “we” or “us”). TVG, along with
Manulife, have developed this survey, and RAND is analyzing data and
determining organization results.
Phase 5 Consulting Group Inc. (Phase
5) is the data collection partner chosen by Manulife to administer and
collect information from organizations and employees in Canada.
For
participating Canadian organizations, the aim of
The Wellness Report
is to create
awareness around their employees’ health – physical, mental and
financial – by using specific lifestyle and wellness indicators. We aim
to get a better understanding of the risks to Canadian organizations on
a longitudinal basis, as well as to understand how the workplace can be
used to change the health and lifestyle behavior of employees.
- Who can participate
Your organization must have a Group Benefits or Group Retirement Plan
with Manulife in order to participate. Additionally, to protect the
privacy and confidentiality of your employees, The Wellness Report is
only available to organizations with 25 or more employees.
Participation is free, and voluntary for your employees.
- How to participate
To participate, you must identify a representative of your
organization, who will be our main contact. Your representative will
complete the registration process online with Phase 5, which includes
providing Phase 5 with details around your workplace demographics and
health and wellbeing initiatives that take place within the
organization, which is called the Organizational Assessment Survey. The
representative must also accept these terms and conditions on behalf of
the organization. Manulife reserves the right to limit or close
registrations at any time.
Your representative will be provided with
instructions on how employees can participate in the survey. Employees
must be at least 18 years of age, have a valid and unique email
address, and internet access. Participating employees
will need to confirm their full email address, and complete the full
Employee Survey, using the credentials they provide when they register.
Employees will be asked to review and accept specific terms and
conditions of participation that apply to them prior to completing the
survey.
- Responsibilities of the Participating Organization
Each organization will need to:
- Complete the Organizational Assessment Survey
- Inform employees of their organization’s participation in
The Wellness Report
and encourage participation
- Ensure that all employees are able to access the Employee
Survey and
encourage employees to respond to the Employee Survey in a timely and
complete fashion. Survey participation by employees is voluntary, but
low participation will affect results.
- OUTCOMES AND REPORTS (NO MEDICAL ADVICE)
Participating organizations that achieve the minimum employee
participation rate of 25 employees will receive an Organizational
Health Report. The
Organizational Health Report is based on their employee’s responses to
the Employee Survey, and will provide an overview of their employees’
wellbeing, as well as unique benchmarking information that will be used
to inform future employer strategies. The Organizational Health Report
will contain employee responses in a consolidated format so that
individual responses cannot be matched to personal identifiers or
individuals. Following completion of the Employee Survey, individual
employees will receive a Personal Health Report and their Vitality
Age
®, based on the answers they provide. These survey
results are
unique to the individual employee and are not provided to the employer,
except in aggregate.
The Organizational Health Report is provided by RAND and Manulife on
the basis of the information submitted to RAND through the Employee
Survey and Organizational Assessment Survey. The Personal Health Report
and Vitality Age
® are provided by Phase 5 and Manulife,
using a digital
tool provided by TVG. The Reports are not reviewed by medical
professional sand are strictly for information purposes only. The
Reports do not represent a medical assessment and no reliance can or
should be placed on it for these purposes. The Reports are not intended
to, and cannot replace qualified medical advice and should not be used
for self-diagnosis or treatment. We do not warrant or guarantee that
the Reports will be available at all times. We are not liable or
responsible for any errors in information submitted in any Employee
Survey or Organizational Assessment.
INFORMATION PROVIDED IN CONNECTION
WITH
THE WELLNESS REPORT
IS FOR GENERAL INFORMATION ONLY, WITHOUT TAKING INTO ACCOUNT THE
SPECIFIC NEEDS OF ANY INDIVIDUAL. IT IS NOT INTENDED AS MEDICAL,
NUTRITIONAL, MENTAL HEALTH, FINANCIAL, FITNESS OR OTHER ADVICE, FOR
WHICH INDIVIDUALS SHOULD SEEK APPROPRIATE PROFESSIONAL ADVICE. TO THE
MAXIMUM EXTENT PERMITTED BY LAW, WE ACCEPT NO LIABILITY IN THIS REGARD.
- Privacy
In these terms and conditions, we use several words that have specific
meanings. “Personal Information” is any information that can be used to
personally identify an individual, such as name, address or date of
birth. “Depersonalized” information is information that has had all
Personal Information removed so that the identity of the person cannot
be determined from the information. “Aggregate” information is a
collection of Depersonalized Information from one or more sources.
Privacy is important to all those involved in
The Wellness
Report. We follow a number
of procedures that enable us to meet our obligations and
responsibilities under applicable privacy laws.
Information submitted through the surveys will be used for the purposes
of conducting
The Wellness Report,
including the review, analysis and production of reports for
participating organizations and employees, and for research purposes.
Responses are kept confidential. All information gathered from
participating organizations will be considered the Confidential
Information of that organization. All individually identifying
information gathered from employees will be considered the Personal
Information of that employee. Any electronic transmission of
individually identifiable data will be encrypted.
Findings derived from Aggregating all responses may be made publicly
available via reports
and research articles, and combined with aggregate data previously
collected by the participating organizations. Aggregate data gathered
from participants may be collected and used by Us to develop future
survey materials, as well as additional products and services.
Participating employees will receive their own
Employee Health Report
and Vitality Age®. The Organizational Health Report (provided to those
organizations that achieve the minimum employee participation rate)
will display employee responses in aggregate format so that
individual responses cannot be matched to personal identifiers or
specific individuals.
In the course of administering The Wellness Report powered by Manulife
Vitality, the following organizations will be collecting, using, and
sharing Personal Information and Confidential Information, in the
following ways:
Phase 5
Responses to all surveys will be collected by Phase 5, in Canada. All
employee responses, including all Personal Information of employees,
will be stored on encrypted servers. Phase 5 shall Depersonalize all
surveys collected from participants before providing this data to RAND
for review
and analysis. All information is gathered, used, stored and disclosed
in accordance with Phase 5’s Privacy Policies, as updated from time to
time and available at
http://phase-5.com/privacy-policy/.
By participating in The Wellness Report,
you consent to the collection, use, and sharing of your
Confidential and Personal Information by Phase 5 for the purposes set
out in these terms and conditions.
Manulife
Manulife will collect, use and disclose all information it receives,
including the Confidential Information of participating organizations
and the Personal Information of employees, in accordance with its
Privacy Policies, as updated from time to time.
Manulife will receive Depersonalized information, based on the Employee
Surveys, from Phase 5. Manulife will also receive the Organizational
Health Reports from RAND. The Personal Information that Manulife
receives from Phase 5 is limited to such information as may be
necessary for Manulife to administer any benefits that a participating
organization may specify as being related to their employee
participation in the Employee Survey. Manulife will not share Personal
Information it receives from Phase 5 with any other organization.
Organizational Health Reports will be shared with the relevant
employer.
You can find more information about Manulife and its privacy practices
at
https://www.manulife.ca/privacy-policies.html.
By participating in The Wellness Report, you
consent to the collection, use, and sharing of your confidential and
Personal Information for the purposes set out in these terms and
conditions.
TVG
TVG receives the Depersonalized information from the Employee Survey
from Phase 5 and TVG may use this information for market research and
development purposes. TVG is also the provider of the Vitality Age
®
tool which is used by Phase 5 to provide your Vitality Age.
By participating in The Wellness Report,
you consent to the collection, use, and sharing of your
Confidential information for the purposes set out in these terms and
conditions. For more information about TVG’s privacy practices,
you may
visit the TVG website at
https://www.vitalitygroup.com/privacy-policy/.
RAND
As the organization analyzing the Depersonalized data collected from
organizational
and employee participants, RAND has a data protection policy in place
and requires its staff to complete annual information security
awareness training and sign non-disclosure agreements. RAND will
receive Depersonalized information from Phase 5 and will be the party
responsible
for producing the Organizational Health Reports.
By participating in The
Wellness Report, you
consent
to the collection, use, and sharing of your Confidential Information
for the purposes set out in these
terms and conditions. For more information about RAND’s privacy
practices you may visit the RAND website at
https://www.rand.org/randeurope/privacy.html.
- Data Held in Canada
All data of participating organizations and participating employees
will be gathered and stored in Canada. However, several of the
organizations involved in
The Wellness Report
are located in jurisdictions outside of Canada: TVG is located in the
United States, and RAND is located in the UK. Information provided to
them may be subject to the laws of the jurisdictions in which they are
domiciled. No Personal Information of any employee will
be provided to any organization outside of Canada without the specific
consent of the employee.
By
participating in The Wellness
Report, you acknowledge
and agree
that, notwithstanding any other agreements that you may have with
Manulife, that the de-identified, aggregated data of your employees and
your Confidential Information may be disclosed to TVG and RAND outside
of Canada solely for the purposes of their involvement in, and
administration of The Wellness
Report.
- Terms of Use and Cookies
Participating organizations and employees consent to the use of cookies
on the survey websites and agree to be bound by Phase 5’s Terms of Use
of their websites.
- Ending Your Participation
Organizations and employees can end their participation at any time. To
end your organization’s participation, please contact us at
TheWellnessReport@Phase-5.com. We may cease
your participation at any time, if we suspect your organization has
acted in a manner that is inappropriate, fraudulent or illegal. We also
reserve the right to vary, suspend or end
The Wellness Report
at any time, at our sole
discretion, and with no notice to you.
- How we communicate with you
We will generally provide you with information about
The Wellness
Report by contacting your
representative or using the contact information you provided when you
registered. By accepting these terms and conditions, you consent to
receive documents and notices electronically.